Frequent Questions and Answers
- What services does Upclick provide?
Upclick gives you the ability to sell your digital goods online through our e-commerce platform. Upclick provides all the related tools including Checkout and price management, customer service for your clients, product delivery, affiliate marketing, tracking and reporting. you’re your account is approved and set up, adding products only takes a few minutes so you can start selling immediately.
- I want to sell my software product through Upclick, where do I start?
First you need to register. When you log-in your account, simply follow the Add Product Wizard under ‘My Products’ > ‘Manage Products’. The wizard will let you define your product attributes and get your final checkout link. You can visit the 'Getting Started" section to get more details.
- Why is UpClick the right selling solution for my software?
Upclick offers flexible solutions to cover most of the software selling models in the industry. Our services include hosting services for your software, license management and software delivery. Our customer service agents will handle any billing issues for sales generated through Upclick. Just upload your product and start selling - we’ll handle the rest. We've processed hundreds of millions of dollars of software sales over the last few years - allowing us to optimize our checkout, banking gateway and the many other features that will have an instant impact on your conversions. Don’t take our word for it! Send a little traffic our way, and see for yourself how well you convert.
- How does Upclick give my customers access to my software?
Once you have uploaded your installer package to the Upclick secure server, we take care of distributing your software to customers who have purchased it. They are presented with a download link and instructions in the purchase order confirmation email which is sent to them once they have completed the purchase. Upclick has also options to serve the installer from a merchant server.
- How many products can I sell through Upclick?
How many products do you have? You can sell as many products as you like through Upclick. There is no maximum number of products, cross-sells or affiliate offers you can create. Gain more exposure for your products by utilizing all four selling options at Upclick: Customizable Product Checkouts, Cross-selling, Up-selling and Affiliate marketing.
- I am located outside the United States, can I still sell my software through Upclick?
Yes, Upclick accepts worldwide merchants. Our checkout, banking relationships and payment instruments are optimized to sell your products to an international audience.
- Can I sell my product(s) on Upclick in foreign currencies?
Yes, you can set currency specific pricing for your product on Upclick (note: all sales will be displayed in USD in your reporting). The prices presented to your customer will depend on which country they are shopping from. These prices will be automatically displayed in one of the following currencies: USD, CAD, EUR, GBP, AUD, JPY, MXN, BRL and ARS. For added customer convenience, we included in our checkout page(s) an option where customers may change the currency displayed and display the equivalent amount in the local currency.
- Can I edit my software details (price, description) that I sell through Upclick?
Yes. Once you start selling your software through Upclick you can edit any product details in real-time. This includes your product’s price, features about your software, support contact information, product image and many other descriptors that are relevant to selling your product to customers. Our Pricing Model and Designer editors will let you customize and control all the details of your checkout pages.
- Can I sell my products as my own cross-sells?
Yes, you can choose to feature your own products as cross-sells on your checkout pages. There are no additional fees for cross-selling your own products on your checkout page. You can also expose them to other merchants so they can include them at their convenience in their carts and get extra revenues from them. You may also complete your own cart by choosing Network cross-sell from other merchants and get paid as a reseller.
- Does UpClick support recurring billing model?
Yes, beside the traditional one time charge (flat), you can configure recurring billing and installment billing (for Trial versions, for example). You can also define different amounts to be charged for a recurring payment.
- How can I track the number of sales have been made through my Upclick checkouts?
Upclick offers robust drill down reporting in your Upclick account. We also natively support third party tracking with all the popular tracking providers. In addition, any custom tracking script can be executed with Upclick. Moreover, thanks to its notification engine, Upclick can notify you by HTTP POST or email on each transaction completed.
- How do I get paid for sales made through Upclick?
You can receive payments for products sold through Upclick by check, wire transfer or direct deposit. When you log-in to your Upclick account for the first time you can choose your method of payment. Payments are made to merchants on a bi-weekly basis (1st and 16th day of the month), with two weeks delay, when a minimum earning threshold of $100 USD has been met. Make sure to enter your banking information as soon as you create your account.
- Does Upclick hold a reserve on my payments?
Upclick takes the right to keep a reserve of 10% for 6 months from each merchant and affiliate payment, to cover possible eventual chargebacks on transactions.
- How much Upclick will charge me for the products sold?
Details about the fee structure can be consulted in the "Fees & Charges" section.